MBU 2025 Business Curriculum for Leaders & Team
Welcome to the 2025 MBU Business Curriculum. We invite all leaders and teams to participate in the following innovative and effective business programs designed to help you achieve goals the fastest way possible.
Table Of content
Online and on-Demand MBU Educational Modules:
- Marketing for Success – Ideal for marketing managers and the entire team – Every first Monday of each month at 2:00 pm Eastern
- Guest Relations Modules – Ideal for anyone in the Guest Relations Department – Every first Monday of each month at 4:00 pm Eastern
- Brewing Brilliance – Ideal for leaders – Held every second Monday of the month at 2:00 pm Eastern
- Peak Performers – Ideal for teams – Held every second Monday of the month at 4:00 pm Eastern
Mark your calendars, block your schedule and join us live on a monthly basis so you can elevate your success!
Marketing for Success
Client Attraction & Retention
- Building a Client Magnet Brand | On-Demand
- Define your brand’s unique identity and appeal in the market.
- Implement messaging that resonates with ideal clients.
- Discover ways to establish a memorable, high-impact brand image.
- Create a brand voice that is consistent and authentic.
- Position your medspa as the go-to destination for client needs.
- Storytelling in Marketing | On-Demand
- Craft compelling stories around treatments and client transformations.
- Learn the art of storytelling that captures audience interest.
- Connect emotionally with clients through powerful narratives.
- Showcase your expertise in a relatable, memorable way.
- Create a lasting impact with stories that clients want to share.
- Leveraging Client Testimonials | On-Demand
- Utilize client testimonials to build credibility and trust.
- Learn the secrets of capturing and presenting effective testimonials.
- Create before-and-after case studies that highlight expertise.
- Discover the power of video testimonials in attracting new clients.
- Make testimonials a core part of your marketing strategy.
- Targeting High-Value Clients | On-Demand
- Identify your ideal clients and where to reach them.
- Learn targeting strategies for high-value client acquisition.
- Use audience data to refine your marketing messages.
- Implement campaigns that speak directly to ideal client needs.
- Attract premium clients with tailored marketing strategies.
- Promoting your Loyalty and VIP Programs | On-Demand
- Create a referral program that clients are excited to participate in.
- Market your loyalty programs to increase client retention.
- Learn incentives that motivate clients to refer friends and family.
- Market the VIP program to increase client retention.
- Build a community that drives organic growth.
- Increasing Conversion Rates | On-Demand
- Identify barriers to generating leads and how to overcome them.
- Learn landing pages and ad strategies that increase sign-ups.
- Optimize the prospect journey to maximize leads.
- Use A/B testing to find the best messaging and design.
- Turn prospects into clients with proven conversion techniques.
- Seasonal Promotions | On-Demand
- Plan timely promotions around key holidays and events.
- Create limited time offers that drive seasonal revenue.
- Design themed campaigns that engage clients throughout the year.
- Learn the psychology behind effective seasonal marketing.
- Build excitement with holiday-exclusive treatments and discounts.
- Hosting Successful Happy Hour Social | On-Demand
- What & Why: Host Happy Hour Social Events
- 7 Steps To Planning & Hosting your Happy Hour Social
- Implementing and Measuring Success
- The S.P.A.R.K. Launching Device System | On-Demand
A Repeatable System for Launching New Devices & Treatments Successfully
- SPARK is your device or treatment-launch system.
- You’ll learn how to price for profit, promote with purpose, & convert with confidence.
- Your clients informed and cared for, your team knows exactly what to say and do.
- Your device will run at capacity delivering results & generating healthy profits.
- Unwrap Holiday Profits| On-Demand
- Plan for holiday campaigns that boost end-of-year sales.
- Learn techniques for creating holiday-themed offers and packages.
- Create gift card promotions and bundled treatments.
- Maximize visibility with holiday-targeted digital ads.
- Turn holidays into high-revenue opportunities with special events.
- November 3rd – 2pm EST: Creating Urgency and Scarcity
- Use scarcity and limited time offers to drive immediate action.
- Learn phrases and techniques that inspire a “now or never” mindset.
- Understand ethical ways to create urgency in marketing.
- Discover tactics that boost bookings without overwhelming clients.
- Increase conversions with expertly crafted urgency tactics.

Guest Relations Success
The Path to Excellence
- Guest Relations Overall Role & Expectations | On-Demand
- Position description – goals
- Lead management
- Call management
- Check-in
- Check-out
- Enrolling members
- Gaining reviews and referrals
- Acceptance of role, commitment & KPI measurements
- Lead Management | On-Demand
- Incoming leads, now what?
- 5 Steps for lead management.
- Tracking leads and conversion rate.
- Call Management Mastery – Part I | On-Demand
- Why Call Management Mastery?
- Understanding The Callers, The Clients.
- Knowledge Needed To Mastering Call Management.
- The 6 Pillars Of Call Management Success.
- Call Management Mastery – Part II | On-Demand
- Improving Communication Skills.
- Reservation Management.
- Confirming Appointments.
- Handling Voicemail & Missed Calls Effectively.
- Test your Knowledge and Role Playing
- Mastering The Medspa Check-In Experience | On-Demand
- Check-in goals
- Pre-check-in preparations – DSP meeting
- The check-in experience
- Phrases to remember
- Implementation
- Mastering The Check-Out Process | On-Demand
- The guests journey – From beginning to check-out
- Check-out goals and KPI’s
- The guests check-out experience
- Post check-out engagement
- Implementation steps
- Member Enrollment | On-Demand
- Goals and targets
- Membership benefits
- Enrollment conversations
- Confident closing
- Process enrollment payment
- VIP gift
- Reserving next appointment
- Measurements
- Implementation, Measurement, Momentum, & Success | On-Demand
- Guest Relations Mastery – The Overview
- Review-gathering techniques
- Natural referral asks
- Implementation Strategies
- Continuous Learning & Career Path
Brewing Brilliance — A Fresh Start
Leadership Programs
- Mastering Financials | On-Demand
- Determine and develop your forecasts and budget.
- Identify financial reports to monitor growth.
- Implement smart pricing and cost-saving strategies.
- Monitor daily, weekly and monthly reports.
- Q & A and next steps.
- Marketing for Success | On-Demand
- Refreshing your positioning.
- Setting marketing goals and assigning a budget.
- Marketing your improved positioning.
- Implement your marketing action plan.
- Q & A and next steps.
- Lead Nurturing Campaigns & Conversion Strategies | On-Demand
- Lead Nurturing Statistics & Responsibility.
- Qualified Leads vs. Unqualified Leads.
- Multi-Channel Nurturing Campaigns.
- Implementing and Measuring.
- Q & A and next steps.
- Converting GTKY Consultations Into High Ticket Programs | On-Demand
- Consultation purpose and goals
- Preparing for the GTKY consultation
- The presentation
- The revenue model – High ticket sales – VIP Program
- The revenue – High ticket sales or VIP enrollment
- Measurements
- Q & A and next steps.
- High-Impact Sales Strategies | On-Demand
- Set ambitious sales goals that drive performance.
- Implement effective, high-conversion sales techniques.
- Master the P.R.I.D.E. System.
- Forms needed to recommend and measure.
- Q & A and next steps.
- The TAG Formula: Track. Analyze. Grow. | On-Demand
- The TAG Formula – Track, Analyze & Grow.
- What To Track?
- What To Analyze?
- What And How To Grow?
- Introducing Tag To The Team
- Implementation Steps
- Q & A and next steps.
- Increasing Client Satisfaction with a VIP Program | On-Demand
- Create and implement the C.O.P.I.E. system.
- Set VIP enrollment revenue goals.
- Schedule team training for member enrollment success.
- Process for retaining members.
- Q & A and next steps.
- Leading by Numbers – Fueling MedSpa Growth with Data | On-Demand
- Why and What Metrics To Analyze
- Uncevering Financial Growth Opportunities
- Team Buy-in Tracking & Training
- Reports To Drive Team Performance
- Q & A and next steps.
- I.C.A.R.E. Pays Off! Part I: Coaching for Excellence | On-Demand
- Coach with the I.C.A.R.E. coaching model.
- Provide feedback that inspires growth.
- Develop individual growth plans that maximize strengths.
- Conduct evaluations that drive improvement.
- Q & A and next steps.
- I.C.A.R.E. Pays Off! Part II: A Coaching System That Elevates Performance & Profit | On-Demand
- Build a motivating, high-energy team culture.
- Foster accountability for a results-driven team.
- Create a sense of ownership in every team member.
- Strengthen trust with clear communication and recognition.
- Q & A and next steps.
- November 10th – 2pm EST: Annual Business Review and Revenue Planning
- Reflect on successes to guide future planning.
- Identify improvements through data insights.
- Create a solid revenue plan for next year.
- Recognize and celebrate success.
- Q & A and next steps.
Peak Performers — A Fresh Start
Team Training
- Your Value Contribution and Your Path To Success | On-Demand
- Understanding value contribution & it’s impact on your career
- Value contribution by position
- How to measure your value contribution?
- Value contribution and your income
- Q & A and next steps.
- Positioning and Marketing Yourself | On-Demand
- Your positioning assessment and improvements.
- Self-marketing goals and strategies.
- Tools needed for positioning and marketing.
- Measurement tools and efforts to self-market.
- Q & A and next steps.
- Elevating Success Through Exceptional Guest Experiences | On-Demand
- Why guest experience matters
- Introducing The G.R.A.C.E. System
- Implementing G.R.A.C.E. for revenue & growth
- Identifying your important role.
- Conversion opportunities within the guest experience.
- Successful conversion approach.
- Expectations and VPGs – KPIs measurements.
- Q & A and next steps.
- Improving Returning Client Results & Increasing Revenue with Mini Consultations | On-Demand
- Types of consultations
- Why mini consultations with returning clients
- Mini consultation tools needed
- Preparing for the mini consultation
- Steps for conducting mini consultations
- Implementing & measuring results
- Q & A and next steps.
- Recommendations Made Easy With Proper Communication | On-Demand
- Uncovering communication styles
- Mastering recommendation techniques based on communication style
- Building the guest confidence with your recommendations
- Increasing conversion rates
- Q & A and next steps.
- Steps To Promoting Loyalty | On-Demand
- The importance of client loyalty
- The 5-star retention formula
- Learning your loyalty program
- Enrolling clients into the loyalty program
- Program implementation and measurements
- Q & A and next steps.
- Power Up Your Income With The VIP Program | On-Demand
- The importance and the value of the VIP Program
- Powering up your income with enrollment
- How and when to present the VIP program
- Overcome enrollment objections
- Measuring & Retaining VIP members
- Q & A and next steps.
- How to Self-Evaluate Performance | On-Demand
- Why and how to self-evaluate.
- Measuring productivity tools.
- Assessing value contribution to self and the business.
- Goals & Growth steps.
- Q & A and next steps.
- Being Coachable Unlocking Your Full Potential | On-Demand
- Open to coaching.
- Personal Development Time – PDT training – MBU.
- Being open to receiving feedback.
- Improvement buy-in.
- Q & A and next steps.
- Being Part of a Peak Performer Culture| On-Demand
- Your contribution to the work culture.
- Team characteristics needed.
- Open communication.
- Successful habits within the culture.
- Q & A and next steps.
- November 10th – 4pm EST: Annual Revenue and Your Personal Growth
- Assess your annual performance and accomplishments.
- Identify areas for improvements.
- Create a solid plan for the upcoming year.
- Celebrate your success!
- Q & A and next steps.
MBU Prosperity Two-day online events

7 Steps to 7 Figures & Beyond
Ideal for Entrepreneurs who are already in business and who are looking to reach the first million and beyond.
Location: Online

Vision to Victory
Ideal for entrepreneurs who are in the planning process to open a medical spa.
Location: Online

Become Published
Ideal for professionals who want to write a book 2-day event
Location: Daytona Beach, FL