Brewing Brilliance – Guest Relations – The Heart of the Business

Brewing Brilliance – Leadership Track – Held every second Monday of the month at 2 pm eastern.

Your Guest Relations team is the heartbeat of your practice – the first and last impression every client experiences. In this module, you’ll learn how to transform your Guest Relations into a high-performing Guest Relations Department that drives revenue and retention. They’ll master the 4 Cs: Conversion, call management to capture every opportunity, and seamless check-in and checkout systems that elevate the client experience.